These are the kinds of people I hate on eBay:
This lady ordered a pack of buttons from me in mid-September. By October 1st it was clear that the post office had lost them because the tracking was, and still is, listed as “in transit”. She messaged me saying that she never received the item to which I responded promptly and said I would send out a new pack if she liked. She said that would be wonderful.
WELL, today I get a notice for eBay saying she opened a case against me claiming I never responded to her inquiries and basically stole her money. I immediately responded (just like last time) saying that I did in fact respond to her messages and that’s where we came up with a solution to send new buttons. I also told her that I would have been more than happy to provide a refund seeing as how she still claims to have never received either pack (which I think is a bunch of shit. The second pack should have made it there just fine. Everything else that was sent out that day made it to their respective owners.) Either way, if I hadn’t refunded her myself, eBay would have done it.
The post office has given me nothing but headaches recently and this is the biggest one by far. I wish I didn’t give her feedback right when she paid or else I would have left something like “Buyer said she never received item. Reached out and I offered a solution. Then continued with case claiming I never responded. Blocked for future purchases”
If she leaves me negative feedback I’m going to respond with that because that’s ridiculous. I paid out of my own pocket to send her a replacement and then she writes this large paragraph to eBay about how I never responded to any of her messages. Which, by the way, I’m pretty sure they can see that I did since it’s their system.